FAQ

Yes. Built with high-rebound foam, quality upholstery, and durable stitching, Hipymo sofas are engineered for long-term use and maintain their shape and comfort through daily wear.

Hipymo compression sofas are perfect for:
Urban apartment dwellers needing space-saving comfort
Renters or students who move frequently
Minimalists seeking stylish, easy-to-assemble furniture
First-time homeowners desiring affordable yet premium seeating solutions

Spot clean spills with a damp cloth and mild detergent. Vacuuum regularly and rotate modular
sections to promote even wear. For OutdoorEase models, usea cover when not in use to protect
from weather.

Compression sofas are shipped compact for convenience and mobility, while traditional sofas are bulkier and often require professional delivery. Hipymo offers tool-free assembly, lightweight delivery, and modern design for flexible living spaces.

Measure length, depth, and ceiling height to ensure your sofa fits through doorways and stairwells. Leave walking space around it. Armless or slim-profile designs help maximize room layout while maintaining comfort.

In-stock items ship within 10 business days; pre-order items ship in 2–3 months.

Yes, we ship to multiple regions including North America via FedEx. We do not deliver to PO Boxes.

Address changes after shipment are not guaranteed and may incur additional fees or risks borne by the customer.

We are not responsible for delays due to incorrect information, recipient refusal, restricted areas, or force majeure events.

You will receive a tracking number via email or SMS once your order ships.

Yes. Please check your package before signing. If damaged, do not sign or unpack, and contact us immediately.

We strongly recommend recording your unboxing to support any claims for damage or missing parts.

We offer a 15-day return policy. Items must be unused, unassembled, with tags, and in original packaging.

If the packaging has been opened, the item is generally not eligible for return unless defective.

Pre-orders can be refunded within 7 days of purchase. After that, they are non-refundable and non-returnable.

Contact support@hipymo.com for instructions and a return shipping label.

If the product has no quality issues, the customer is responsible for the return shipping cost. If the product is defective or we sent the wrong item, Hipymo will cover the return shipping cost.

Refunds will be processed within 10 business days after the returned product arrives and passes our inspection. Please note that your bank or credit card provider may take additional time to post the amount.

Inspect your order immediately and contact us within 24 hours with photos or videos.

Yes. The fastest way is to return your item and purchase the desired model separately after the return is accepted.