Shipping Policy

1. Shipping Time

  • Shipping times vary depending on product availability. Estimated shipping time is 1–2 weeks; for pre-sale items, it is 8–12 weeks.

  • If your order includes multiple items, the shipping time will be based on the item with the longest shipping time.

  • We do not split shipments. If you wish to receive items separately based on their availability, please place separate orders.

2. Shipping Services

  • Orders shipped to North America are delivered via FedEx.

  • We do not ship to PO Boxes.

3. Shipping Fees and Customs

  • Customers are responsible for any customs duties, import taxes, or local fees.

  • Free returns are not accepted for non-quality-related issues.

4. Address Verification and Shipping Change Requests

  • Please carefully check your shipping information before placing an order.

  • If you need to change the address after shipment, we cannot guarantee a successful redirection. Any risks or additional costs incurred will be the customer's responsibility.

  • For special shipping requests, please contact us at: support@Hipymo.com.

5. Delivery Restrictions
We are not responsible for delays or failed deliveries due to:

  • Incorrect address or contact information;

  • Recipient refusing or failing to accept the package;

  • Restricted access locations (e.g., schools, office buildings, gated communities);

  • Force Majeure events, including but not limited to weather disruptions, transportation interruptions, customs delays, government actions, or natural disasters.

6. Customs and Clearance

  • If customs clearance is required, we will notify you via email.

  • If items are destroyed or returned due to customs delays, the customer will be held responsible.

7. Delivery Schedule

  • Deliveries are not made on weekends, national holidays, or traditional festival days.

8. Order Tracking

  • Once your order is shipped, you will receive a tracking number via email or SMS.
    You can track your order by:

  1. Logging into your Hipymo account and visiting the “My Orders” page

  2. Contacting customer service at support@Hipymo.com

9. Inspection and Acceptance

  • Please inspect the package carefully before signing upon delivery.

  • If the item is damaged or the packaging is broken, do not sign for or open it. Contact us immediately.

  • Once the package is signed for, it is considered accepted.

  • To protect your rights, we strongly recommend recording a full unboxing video.

  • Report any damage or missing items within 24 hours of delivery.

Thank you for choosing Hipymo!